Privacy Policy

At Bellidays Travel Tours, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

Last updated: December 2024

1. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, whether automated or not.
• Data Controller: Bellidays Travel Tours (SARL), responsible for determining the purposes and means of processing personal data.

2. Data Protection Principles

We adhere to the following principles when processing your personal data:

• Lawfulness, Fairness, and Transparency: We process data lawfully and transparently.
• Purpose Limitation: We collect data for specified, explicit, and legitimate purposes.
• Data Minimization: We only collect data that is necessary for the intended purpose.
• Accuracy: We keep personal data accurate and up to date.
• Storage Limitation: We retain data only as long as necessary.
• Integrity and Confidentiality: We ensure appropriate security of personal data.

3. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: You can request limitation of data processing.
• Right to Data Portability: You can receive your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your personal data.
• Right to Withdraw Consent: You can withdraw consent at any time.

To exercise any of these rights, please contact us at bonjour@bellidays.com.

4. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Travel Information: Travel dates, preferences, group size, special requirements.
• Booking Information: Tour selections, accommodation preferences, dietary requirements.
• Communication Data: Correspondence via email, contact forms, or WhatsApp.
• Website Usage Data: IP address, browser type, pages visited (via cookies and analytics).

5. How We Use Your Data

We process your personal data for the following purposes:

• Providing tour planning and travel services
• Processing bookings and reservations
• Communicating with you about your inquiries and bookings
• Sending relevant information about your tours
• Improving our services and website
• Complying with legal obligations

6. Legal Basis for Processing

We process your data based on:

• Contract Performance: Processing necessary to fulfill our travel services.
• Legitimate Interests: Improving our services and business operations.
• Consent: Where you have given explicit consent for specific purposes.
• Legal Obligation: Compliance with applicable laws and regulations.

7. Data Storage and Security

Your personal data is stored securely on servers located within the European Union (OVH, France). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

• Booking and travel data: 10 years (French commercial law requirements)
• Contact form inquiries: 3 years after last contact
• Website analytics: 13 months

8. Data Sharing

We may share your personal data with:

• Service Providers: Hotels, restaurants, and attractions to fulfill your bookings.
• Payment Processors: To process secure payments.
• Legal Authorities: When required by law.

We do not sell your personal data to third parties.

9. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: To understand how visitors use our website.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If data transfer outside the EEA is necessary, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the French Data Protection Authority (CNIL): www.cnil.fr